Shipping policy
At Equestire, we are committed to delivering premium horse saddles and riding accessories safely and efficiently to riders around the world.
Worldwide Shipping
We proudly ship from India to customers across the globe, including the United States, Canada, Australia, Europe, and many other international destinations.
Shipping availability may vary depending on local regulations and courier service coverage.
Order Processing
All orders are carefully inspected and prepared before shipment.
- Processing Time: 1–3 business days.
- Orders are processed Monday through Friday, excluding public holidays.
- Once your order has shipped, you will receive a confirmation email containing your tracking information.
- Custom or made-to-order products may require additional processing time.
Shipping Rates
Shipping charges are calculated automatically at checkout based on:
- Destination country
- Package size and weight
- Selected shipping method
The final shipping cost will be displayed before you complete your purchase.
Estimated Delivery Times
While delivery times may vary depending on your location and customs processing, the following estimates generally apply:
| Destination | Estimated Delivery |
|---|---|
| United States | 7–14 Business Days |
| Canada | 8–16 Business Days |
| Europe | 8–18 Business Days |
| Australia & New Zealand | 8–18 Business Days |
| Rest of the World | 10–21 Business Days |
Please note that these are estimated delivery windows and are not guaranteed.
Oversized & Heavy Items
Horse saddles and certain riding accessories are considered oversized products and may require special packaging or handling.
In rare cases, additional shipping charges may apply for particularly large or remote deliveries. If this occurs, we will contact you before processing your order for approval.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by your country's customs authority.
These charges are not included in the purchase price or shipping charges and are the responsibility of the customer.
Equestire has no control over these fees and cannot predict their amount.
Tracking Your Order
Once your order has been dispatched, you will receive a tracking number via email.
Please allow up to 48 hours for tracking information to become active after shipment.
Incorrect Shipping Information
Please ensure that your shipping address is accurate before placing your order.
Equestire is not responsible for delays, lost shipments, or additional charges resulting from incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, please contact us immediately, and we will do our best to assist before the order is dispatched.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date.
We will work closely with the shipping carrier to investigate the issue and help provide a suitable resolution.
Delivery Delays
Occasionally, deliveries may be delayed due to:
- Customs clearance procedures
- Severe weather conditions
- Carrier disruptions
- Public holidays
- High seasonal demand
While we strive to ensure timely delivery, Equestire cannot be held responsible for delays caused by circumstances beyond our control.
Questions?
If you have any questions regarding shipping, tracking, or delivery, please contact us through our Contact Us page.
Thank you for choosing Equestire. We appreciate the opportunity to be part of your equestrian journey.