Contact information

Contact Us

At Equestire, we're committed to providing exceptional customer service for riders around the world. Whether you have questions about our handcrafted horse saddles, riding accessories, shipping, or returns, we're here to help.

Customer Support

Email: equestire@gmai.com

You can also reach us by using the contact form on this page. Simply leave us a message, and a member of our support team will get back to you as soon as possible.

Support Hours

Monday – Friday: 9:00 AM – 6:00 PM (GMT+5:30)

We strive to respond to all inquiries within 1 business day. During periods of high order volume or public holidays, response times may be slightly longer.

Before You Contact Us

To help us assist you more quickly, please include the following information in your message whenever possible:

  • Your Full Name

  • Order Number

  • Product Name or SKU

  • A brief description of your inquiry

  • Photos (if reporting a damaged or defective item)

We're Here to Help

Whether you need assistance choosing the right saddle, tracking an order, or starting a return, our team is dedicated to making your Equestire experience as smooth as possible.

Thank you for choosing Equestire. We look forward to assisting you.