About Equestire
- Who is Equestire?
Equestire crafts premium horse riding saddles and accessories for riders across the United States. Every saddle, bridle, rein, and girth is handcrafted from genuine full-grain leather and built for quality and comfort — for both horse and rider — that lasts season after season.
- What products do you offer?
We offer Western, Australian, jumping, and English saddles, along with handcrafted riding accessories such as bridles, reins, and girths — gear for everything from ranch work and trail riding to the show ring.
- Where are you located?
Equestire is an online store. We ship orders directly to customers throughout the United States from our warehouse in Kanpur, Uttar Pradesh, India.
Your Account
- How do I create an account?
To create an online account, click here.
- How do I change my password?
If you have forgotten your password, click here to reset it. To update your existing password, login to your account and click on Information. You can then update your password using the New Password field.
- How do I update my address?
To update your address, login to your account and click Addresses. Click Edit to change your existing account address, or click Add a New Address to add an additional address. You can also edit these addresses at checkout.
Orders
- Where do I find my order number?
Your order number is available in your order confirmation email. The order confirmation email will be sent to the email address linked to your account once an order has been placed. Order numbers are also available in your online account. To view your orders, login to your account and view the list below Order History. A list of all of the order numbers linked to your account will be listed.
- Can I make changes to an order that has already been placed?
Unfortunately, changes to an order that has already been placed may not be possible. Please contact our Customer Care team here as soon as possible for further details about your order.
- How can I track my order?
Order progress can be tracked via the Order History section of your online account. You will receive an email notification once your order has been shipped. Shipment tracking numbers are available in the Order History section of your online account. Note that shipment tracking information may not be available for up to 24 hours after your order has shipped. If you have any trouble finding your tracking number, please contact our Customer Care team here.
Shipping
- What are the shipping options?
Courier selection is determined based on a combination of cost, reliability, and speed. We may use a variety of national and established carriers to ship your order. In some cases, your ship-to address may limit carrier options. These may include addresses with PO Boxes and remote locations.
- What do I do if I did not receive my order?
If you have not received your order, check your order status available in the Order History and Details section of your online account to ensure your order has been shipped. If your order has been delivered and you have not received it, please contact our Customer Care team here.
- Where do you ship to?
We currently ship orders to customers across the United States.
For international order inquiries, please contact our Customer Care team here.
Returns
- What is your return policy?
We are happy to make exchanges and refunds provided that the product has not been used or damaged. To qualify for a return, merchandise must be returned within 30 days in its original condition with a copy of the sales invoice for a full refund, exchange, or credit - you decide. Equestire's full Return Policy is available here.
- How do I start the return process?
Please use the Contact Us link found on the website home page. Leave us a message for our Customer Care team with the details of your return request. Please include your full contact information, item # (SKU) and item description, and the reason for the return. One of our Customer Service Representatives will contact you by email with an approved Return Authorization Number (RA#) along with instructions on how to return or exchange your item(s).
- Who is responsible for return shipping?
You are responsible for return shipping costs. We cannot accept collect returns. Please return items by insured ground mail to the address that we provide to you when you receive your Return Authorization Number (RA #).
Gifting
- Can I ship a gift to a different address?
Yes! Orders can be shipped to a different address at checkout. Simply enter the required shipping address in the Delivery Address section.
- Do you offer gift wrapping & gift receipts?
Unfortunately, gift wrapping and gift receipts are not available at this time.
Payments
- What payment methods do you accept?
We currently accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and Shop Pay.
- How are refunds processed?
For questions about returns, please click here to view our full Return Policy. Refunds will be issued to the original method of payment used to place your order.
- Will I be charged duties, taxes or any other fees?
For orders shipped within the United States, applicable sales tax is calculated at checkout, and there are no additional fees due on delivery.
Privacy Policy
- What is your privacy policy & how is my data used?
Equestire does not sell, trade, or rent its customer information to any third parties. You can view our full Privacy Policy here.